Frequently asked questions

Visit the Shopify App Store, find Fluxley, and click 'Add app'. Once installed, Fluxley will guide you through connecting to your store and setting up your discount limits. The whole process takes about 5 minutes.

Fluxley works with all Shopify plans, including Basic, Shopify, Advanced, and Plus. It also works with development stores for testing.

No! Fluxley adds a block to your theme editor that you can place wherever you want on your product pages. No code required - just drag and drop in the theme customizer.

Absolutely. If you have a Shopify development store, Fluxley runs in demo mode with no real charges. You can test the full negotiation experience before launching on your production store.

When a customer clicks 'Negotiate Price', they enter a chat with our AI. The AI understands natural language, responds conversationally, and works to find a discount that satisfies the customer while staying within your preset limits.

Never. The discount code generation is handled by code, not the AI - so even if the AI behaves unexpectedly, discounts beyond your limits are impossible. The code simply won't allow it.

When the customer and AI agree on a price, Fluxley automatically generates a unique, single-use discount code. The customer can immediately apply this code to their cart and complete their purchase.

Yes! Fluxley works seamlessly with product variants. Whether your product has different sizes, colors, or other options, customers can negotiate on any variant. The discount applies to whichever variant they're viewing.

Yes! You can set a global default discount range (e.g., 0-10% off) and then override it for specific products. For example, you might allow higher discounts on clearance items or lower discounts on new arrivals.

Absolutely. You can enable or disable Fluxley on a per-product basis. Products where negotiation is disabled won't show the 'Negotiate Price' button.

The AI's negotiation style is optimized to be friendly, professional, and effective. While you can't change the AI's personality, you control the key factor - the discount limits it operates within.

Fluxley is free to install with no monthly fees. We charge a 4% commission only on sales that Fluxley helps facilitate.

Any order that uses a discount code generated through a Fluxley negotiation. If a customer negotiates a discount but never uses the code, you're not charged.

Fluxley uses Shopify's built-in billing system. Commissions are calculated and charged every 30 days through your regular Shopify invoice. No separate payment method needed.

If a customer who used a Fluxley discount returns their order and you process a refund, the commission for that order will be credited back to you in your next billing cycle.

Yes. Fluxley only accesses the minimum data needed to function - product information, discount codes, and order data for billing. We don't store sensitive customer information and all data is encrypted in transit.

Fluxley needs access to: read products (to know what's being negotiated), create discount codes (for deals), read orders (for commission calculation), and read/write metafields (to store settings). We don't access customer payment information.

The discount code generation is handled by code, not the AI. Even if someone manipulates the AI into saying something weird, the actual discount is enforced programmatically. It's impossible to get a discount beyond your limits - the code simply won't allow it.

Email us at support@fluxley.ai and we'll get back to you within 24 hours. For urgent issues, include 'URGENT' in your subject line.

Absolutely! We love hearing from merchants. Email your feature requests to support@fluxley.ai and we'll consider them for future updates.